Some of the hallmarks of a great fleet manager is an ability to strategically purchase vehicles, organization skills, communication skills, and a great deal of patience. Whether you are a seasoned fleet manager or just entering the field, it is never a bad idea to brush up on the habits that will help you lead your team of drivers to drive safe and to keep the fleet in the best shape possible. The following are a few guidelines fleet managers can follow to set themselves up for success…
Develop Great Communication Skills
Communicating with anyone is a challenge, let alone communicating with employees in a productive way. Each of us comes to the table with different backgrounds, experiences, knowledge, communication styles, and so on. We communicate with more than just words. Our body language, tone of voice, and other intangibles come into play, as well as the choice of words used. If you’re a fleet manager, you probably face even more challenges when trying to communicate, because you’re often dealing with drivers out on the road, not on site. Trying to communicate via messaging, text, email, radio or phone only adds another layer of complexity to something that’s already hard to do well. The fleet manager acts as the guiding force behind an entire fleet. A fleet manager is also expected to communicate larger initiatives to its management team. Resolve to become a better communicator. Period.
Embrace New Technology
Fleet managers should take advantage of the new technology at their disposal that allows them to streamline tasks, accurately report on fleet performance, and continually improve for the future. Like the fleet industry, technology is ever-changing. While some technological advancements might seem daunting at first, others can provide your fleet with more efficiencies, better safety, and additional opportunities. A market research firm, Berg Insights, found that the number of commercial fleets using fleet management software is expected to grow from 8 million in 2017 to over 16 million by 2022. As technology continues to shape the fleet industry, fleet managers will be expected to adapt and pull the plug on a “this is how we have always done it” mentality.
Get In the Driver’s Seat
Fleet managers can retain good drivers by seeing things from their point of view, good communication, rewarding loyalty, and creating an overall better work environment for them. A major part of driver management is having a positive workplace environment. Consider implementing incentive programs that reward good driver behavior and promote a healthy amount of competition among employees. Recognition can go a long way in any industry, and as a fleet manager, you are bound to see a shift in engagement when drivers feel like thy are acknowledged for their hard work.
Use Data Effectively
We live in a data-driven world. It’s on our computer screens, in our pockets, on our desks; in some cases, it might even be on our wrists as the wearable market starts to grow. Take the guesswork out of company-wide initiatives by making data-driven decisions that impact your fleet and business. Every fleet manager is expected to collect data about their fleet of vehicles, but that is only half the battle. It is just as important to analyze your data and know what it means for other company ventures. Consider using a fleet management system to help surface key findings.
Regularly ask your drivers for feedback about company operations, your work, and their productivity. If you make a habit of asking them for their input and take their suggestions seriously, they will feel more confident in giving you their opinions. Your drivers are on the front lines of using the vehicles in your fleet, so they have the best vantage points to see how well the cars and trucks run. Use their insights to see if you can make any changes in maintenance, service, or vehicle selection for them. The drivers may give you ideas you would never have considered. Find an in-house mentor who can provide you with a new perspective and help you solicit feedback about your work. Not only will this help you improve but it will offer you the opportunity to strengthen relationships within the company.
Bailey’s Offers Many Types of Car Washes | Learn More
Contact us (859-534-5999) for more information!
Bailey’s Car Wash & Detailing
Bailey’s is a local and family owned car wash providing a range of washing and detailing options for our customers! Since 2002, we have been providing outstanding services to the Greater Cincinnati / Northern Kentucky area. Our experience, customer service, and overall value is what sets Bailey’s apart from our competition.
- Full Service Car Washes
- Quick Exterior Car Washes
- Full Detailing
- 30 Minute Express Detailing
- Monthly Car Wash Plans
- Fleet Services
- Preventative and Restorative Automotive Services